As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 9,700 employees are working on this permanent challenge, at over 100 locations on all continents.

We are looking as of now in full-time for a Field Application Scientist (m/f/d) in the München area.

The main objective is to achieve the commercial goals and the business plan of the Bruker AMS division for the region of DACH and Eastern Europe, Middle East, Africa. This involves achieving the order entry objectives set by the division and managing customer satisfaction. This achievement also involves applying the commercial strategy defined by the Bruker Daltonics division for the defined region.

Pre-sales:

• Creation of commercial content to support sales: Presentations, Technical offers, review and improvement of the commercial offer, demonstration reports, Posters, Publications, customer visit report
• Creation and dissemination of Bruker know-how within the framework of Bruker analytical solutions: internally and externally.
• Allow to create the conditions for commercial success in relative positioning in relation to the market offer.
• Active participation in the management of sales projects according to the 4 eyes principle with the salesperson in charge of customer sales follow-up.
• Overcome and help resolve issues caused by new analytical solutions on sale.
• Pre-sales customer visits (support) in the region (DACH, Eastern Europe, Middle East, Africa): Key customers, monitoring of ongoing projects or collaborators
• Participation in seminars and scientific events in the region (DACH, Eastern Europe, Middle East, Africa).

After-sales:

• Support in the delivery of Bruker analytical solutions promised to customers. This support can go as far as obtaining the acceptance report in the event that the after-sales service is not sufficiently trained or competent.
• Support for the installed customer base to create commercial conditions allowing the resale or sale of accessories or consumables related to Bruker solutions.
• Assist in the sale of updates and upgrades for the installed system base
• Organize and conduct advanced training sessions
• Understanding and internal reports regarding competing offers.

Organizational:

• Ensure the proper use of company tools
• Ensure compliance with the rules of good business practice
• Deployment of business strategies defined by the Division
• Organize continuity of services with various colleagues and superiors
• Consolidate synergistic actions with other departments: Sales, After-Sales, Service, etc.
• Organize regular training sessions for After-Sales Service Engineers on analytical solutions marketed by Bruker.
• Get involved in internal Beta tests at the request of Bruker development.
• Support for customers and Bruker Development within the framework of Customer-Bruker collaboration contracts

Management:

• Management of the proper functioning of demonstration instruments designated by the application laboratory manager
• Management of the reception and receipt of customer samples for demonstration and possibly the supply of standards and small equipment necessary for the proper conduct of analyses.
• Organize self-training conditions on new market applications and new Bruker products.
• Support sales in managing of technical discussions with local suppliers for the delivery of complete systems: Post-processing servers, nitrogen generators, small chromatography equipment, standards, etc.

• Master/Engineer Degree or PhD in Analytical Science with Speciality in Chromatography Mass Spectrometry
• Dual skills in the field of analytical chemistry and business relations
• Valid driving license
• Good German and English language skills required
• No restrictions on obtaining a visa from the United States or the European Union or Middle East and Africa
• Self-discipline and ability to set priorities in a changing context
• Open-mindedness and ease of contact, high level of personal integrity
• Ability to physically withstand stress and frequent (at least 60%) travel schedules