Bruker Corporation

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Technical Support Engineer / Specialist (m/f)

Technical Support Engineer / Specialist (m/f)

Antrags-Nr.: 
2017-5252
Anzahl offener Funktionen  
1
Arbeitsort 
DE-BE-Berlin
Positionstyp 
Regular Full-Time
Datum der Veröffentlichung 
10/18/2017

Weitere Informationen zu dieser Stelle

Überblick

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

Aufgaben/Verantwortlichkeiten

Summary:

A front line customer support position requiring technical knowledge of cutting-edge handheld X-ray fluorescence spectroscopy analytical instrumentation. Will rely on limited experience and judgment to plan and accomplish goals, while learning of and utilizing appropriate resources (concepts, practices, procedures, and personnel) in order to meet and/or exceed customer needs.

 

Working as a member of the Technical Support Team involved in the maintenance, service and technical support of our range of instrumentation, duties will include:

  • Sets a standard of excellence, putting customers first.
  • Provide front line (phone, e-mail, remote log in, etc.) system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication.
  • Primary technical liaison between factory and field. Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.
  • Create, develop, and continuously improve the customer support knowledge database.
  • Provide technical input to the sales team in routine & non-routine sales cases.
  • Creates and edits customer service procedures and processes.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Provide technical input to the sales team in routine & non-routine sales cases.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform software installations and upgrades to software, implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problem has been adequately resolved.
  • Documents, reports, and monitors important details of dialog with field contacts, in order to communicate needs to appropriate personnel and implement solutions.
  • Trains others on the operation, theory, and safety of handheld XRF products.
  • Document existing procedures & create new procedures to increase department efficiency.

Qualifikationen

  • Degree in Material Science, Geoscience, Physics, Chemistry, Electrical Engineering or a similar discipline, or able to demonstrate a similar level of knowledge and skill gained by practical experience.
  • A solid technical or scientific background gained in industry or academia.
  • A current driving licence valid in the EU.
  • The capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation and applications.
  • Able to experiment, test, diagnose, troubleshoot complex cutting edge instrumentation using standard tools such as oscilloscope, multimeter, etc.
  • Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
  • The ability to communicate effectively at all levels with very good spoken and written English and German skills.
  • Experience with XRF will be an advantage.
  • Outgoing and good at building relationships through inspiring trust and confidence.
  • A professional image and a very high standard of personal presentation.
  • Self-motivation and a willingness to work with others toward a shared goal.
  • The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team.
  • Excel at continual learning in a rapidly advancing technological area.
  • Willing and able to travel worldwide (30 - 40 % of the time).