As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
The function of the Service and Support Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support for the Bruker AXS product line including X-ray diffraction, X-ray fluorescence, single crystal X-ray diffraction and X-ray micro-CT.
The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
Duties will be carried out mainly in the UK, with an occasional requirement to provide field service support on customers’ premises abroad or at the factory.
The position reports to the BAXS Service Team Leader, who will agree expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Team Leader.
The position is based at a location that is deemed by the Company to be convenient to the customer base, and for travelling as necessary to our factories abroad.
To carry out the duties to the level expected, the minimum competencies are:
Skills and Experience