Bruker Corporation

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Service and Support Engineer

Service and Support Engineer

Antrags-Nr.: 
2017-5430
Anzahl offener Funktionen  
1
Arbeitsort 
BE-Bruxelles
Positionstyp 
Regular Full-Time
Datum der Veröffentlichung 
11/8/2017

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Überblick

Service and Support Engineer BBIO (SLS) Service and Life Cycle Support

 

The function of the Service and Support Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.

 

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

Aufgaben/Verantwortlichkeiten

Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:

 

  • familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
  • liaise with customers and colleagues in the site planning process prior to installation
  • inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
  • carry out breakdown and planned maintenance at customers’ sites
  • provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
  • carry out procedures necessary to validate systems to certifiable standards
  • provide of technical input to the sales team in non-routine sales cases
  • frequent travel within Belgium and occasionally abroad is an essential part of the job.

 

Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.

  

The position reports to the Service Manager who will agree expectations, offer guidance as necessary and provide framework support

 

The position is based at our Belgium office; residence within a reasonable commuting distance of the office is preferred

Qualifikationen

To carry out the duties to the level expected, the minimum competencies are:

 

Personal

  • outgoing and good at building relationships through inspiring trust and confidence
  • a professional image and a very high standard of personal presentation
  • self-motivation and a willingness to work with others toward a shared goal
  • the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
  • excel at continual learning in a rapidly advancing technological area.


Qualifications

  • a tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
  • a solid technical or scientific background gained in industry or academia
  • a current driving license valid in Belgium
  • no visa or other restriction preventing travel in the USA or EU.

 

Skills and Experience

  • the capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
  • ability to diagnose causes of malfunction and to actively resolve customers’ service problems
  • good computer literacy, including familiarity with data system hardware and industry standard operating systems
  • the ability to communicate effectively at all levels including good spoken and written Dutch, French and English.

 

 

The achievement of set objectives, training requirements and further career development are reviewed annually.