Service and Support Engineer BBIO (SLS) Service and Life Cycle Support
The function of the Service and Support Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.
The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
The position reports to the Service Manager who will agree expectations, offer guidance as necessary and provide framework support
The position is based at our Belgium office; residence within a reasonable commuting distance of the office is preferred
To carry out the duties to the level expected, the minimum competencies are:
Skills and Experience
The achievement of set objectives, training requirements and further career development are reviewed annually.