Bruker Corporation

  • Product Support Engineer / Specialist (m/f)

    Arbeitsort DE-BE-Berlin
    Datum der Veröffentlichung 1 month ago(3/12/2018 4:40 AM)
    Anzahl offener Funktionen
    Regular Full-Time
  • Überblick

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.


    The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets X-ray systems and components for elemental and structural analysis on the micro- and nano-scale. BNA's product range comprises analytical tools for electron microscopes, including energy-dispersive X-ray spectrometers (EDS), wavelength-dispersive X-ray spectrometers (WDS), electron backscatter diffraction systems (EBSD), micro-spot X-ray sources for Micro-XRF on SEM and micro computed tomography (Micro-CT) accessories, as well as mobile and bench-top micro X-ray fluorescence (Micro-XRF) and total reflection X-ray fluorescence (TXRF) spectrometers.


    The function of the Product Support Engineer / Specialist (m/f) is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support for Bruker Nano Analytics products as required. The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.


    Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:


    • Provide front line (phone, e-mail, remote log in, etc…), system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication.
    • Primary technical liaison between factory and field. Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.
    • Liaise with customers and colleagues in the site planning process prior to installation.
    • Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training and basic application training.
    • Carry out breakdown and planned preventive maintenance at customers’ sites.
    • Create, develop, and continuously improve the customer support & applications knowledge database.
    • Assist with conferences, exhibitions and workshops as necessary.
    • Provide technical input to the sales team in routine & non-routine sales cases.
    • Occasional travel within Germany and abroad on short notice.


    Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.


    • A tertiary level qualification in Material Science, Physics, Chemistry, Electrical or Electronic Engineering, Geoscience or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience.
    • A solid technical or scientific background gained in industry or academia.
    • The capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation and applications.
    • Able to experiment, test, diagnose, troubleshoot complex cutting edge instrumentation using standard tools such as oscilloscope, multimeter, etc.
    • Good computer literacy,  including familiarity with data system hardware and industry standard operating systems.
    • Experience in using SEM’s and TEM’s will be an advantage.
    • Outgoing and good at building relationships through inspiring trust and confidence.
    • A professional image and a very high standard of personal presentation.
    • Self-motivation and a willingness to work with others toward a shared goal.
    • The ability to contribute to a team effort, while also accepting responsibility for an individual role within the team.
    • Excel at continual learning in a rapidly advancing technological area.
    • The ability to communicate effectively at all levels with good English and German, spoken and written.
    • Ability and willingness to travel internationally.
    • A current driving licence valid in the EU.


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