Bruker Corporation

  • Field Service Engineer Bruker Daltonics Belgium

    Arbeitsort BE-VAN-Kontich
    Datum der Veröffentlichung 2 months ago(4/15/2019 8:16 AM)
    Antrags-Nr.:
    2019-7378
    Anzahl offener Funktionen
    1
    Positionstyp
    Regular Full-Time
  • Überblick

    Field Service Engineer Life Sciences MS

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

    Bruker Belgium is representing Bruker with an experienced sales and (technical) support organization in the Belgium and Luxembourg. We are a leading manufacturer of mass spectrometry instruments and analytical system solutions for chemical, applied, pharmaceutical and life science applications. Our products include a complete variety of mass spectrometry, as well as a complete line of automated sample processing systems and productivity-enhancing software.

    Function

    The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.

    Objectives

    The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

    Duties

    Working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:

    • Familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
    • Liaise with customers and colleagues in the site planning process prior to installation
    • Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
    • Carry out breakdown and planned maintenance at customers’ sites
    • Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
    • Carry out procedures necessary to validate systems to certifiable standards
    • Provide technical input to the sales team in non-routine sales cases
    • Frequent travel within the Benelux is an essential part of the job. Travel to customer sites abroad is also expected especially within Europe.
    • Flexible attitude towards operating a hotline during weekend hours in the future, to expand our support in routine diagnostics.

    Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.

    Duties will be carried out mainly in Belgium and Luxembourg, however it is expected that requirements to provide field service support on customers’ premises abroad or at the factory can happen as well.

    Reporting

    The position reports to the BeNeLux Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Service Manager and helpdesk team.

    Location

    The position is based at a location that is deemed by the Company to be convenient to the customer base, and for travelling as necessary to our factories abroad.

    Competence

    To carry out the duties to the level expected, the minimum competencies are:

    Personal

    • outgoing and good at building relationships through inspiring trust and confidence
    • a professional image and a very high standard of personal presentation
    • self-motivation and a willingness to work with others toward a shared goal
    • the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
    • excel at continual learning in a rapidly advancing technological area.

    Qualifications

    • a higher education (HLO or academic) qualification in electrical or electronic engineering, physics or a mass spectrometry related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
    • a solid technical or scientific background gained in industry or academia
    • a current driving licence valid in Belgium
    • no visa restriction preventing travel in the USA or EU.

    Skills and Experience

    • capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
    • ability to diagnose causes of malfunction and to actively resolve customers’ service problems
    • good computer literacy, including familiarity with data system hardware and industry standard operating systems
    • ability to communicate effectively at all levels with good spoken and written French, Dutch and English.

    Performance Management

    The achievement of set objectives, training requirements and further career development possibilities will be assessed on an annual basis.

    This Job Description cannot be exhaustive and the position-holder may be required to undertake other duties, which are broadly in line with the above key objectives.

    Aufgaben/Verantwortlichkeiten

    Working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:

    • Familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
    • Liaise with customers and colleagues in the site planning process prior to installation
    • Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
    • Carry out breakdown and planned maintenance at customers’ sites
    • Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
    • Carry out procedures necessary to validate systems to certifiable standards
    • Provide technical input to the sales team in non-routine sales cases
    • Frequent travel within the Benelux is an essential part of the job. Travel to customer sites abroad is also expected especially within Europe.
    • Flexible attitude towards operating a hotline during weekend hours in the future, to expand our support in routine diagnostics.

    Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.

    Duties will be carried out mainly in Belgium and Luxembourg, however it is expected that requirements to provide field service support on customers’ premises abroad or at the factory can happen as well.

    Qualifikationen

    Personal

    • outgoing and good at building relationships through inspiring trust and confidence
    • a professional image and a very high standard of personal presentation
    • self-motivation and a willingness to work with others toward a shared goal
    • the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
    • excel at continual learning in a rapidly advancing technological area.

    Qualifications

    • a higher education (HLO or academic) qualification in electrical or electronic engineering, physics or a mass spectrometry related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
    • a solid technical or scientific background gained in industry or academia
    • a current driving licence valid in the Belgium
    • no visa restriction preventing travel in the USA or EU.

    Skills and Experience

    • capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
    • ability to diagnose causes of malfunction and to actively resolve customers’ service problems
    • good computer literacy, including familiarity with data system hardware and industry standard operating systems
    • ability to communicate effectively at all levels with good spoken and written French, Dutch and English.

    Optionen

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